Richmond Power and Light rolling in Parallax telecom subsidiary

RICHMOND, Ind. — Chick-fil-A sells chicken sandwiches.

It’s a single-minded focus that has led to great success.

Richmond will now have that, too, at least as far as the business model. The Parallax telecommunications system will narrow its focus to fiber optics and voice over internet protocol, which enables voice calls over a broadband internet connection.

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“I think a good analogy is that we want to be the Chick-fil-A of the telecom industry,” Tony Foster, the general manager for Richmond Power and Light, told his board members, who are the Richmond Common Council members, Monday night. “We want to focus on a core business product and have incredibly good customer service, which we already have. So really focusing in on doing one thing and doing it well.”

https://www.pal-item.com/story/news/local/2021/11/03/richmond-power-and-light-rolling-parallax-telecom-subsidiary/6256001001/

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